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01/10 Shallu Bhandari
HR at Imbue Natural

Views:72 Applications:31 Rec. Actions:Recruiter Actions:26

Imbue Natural - Manager - Marketing & Operations (2-4 yrs)

Delhi NCR/Kolkata Job Code: 179303

- Provide excellent customer service and resolve all issues. Should be able to ensure high quality support and increase customer satisfaction on all relevant platforms

- Planning and delivering CRM strategies to ensure optimum output

- Database segmentation for target marketing

- Provide expert answers to questions about products, pricing, availability and more

- Recommend improvements to processes for improved CRM efficiency

- Handling the chatbot while ensuring to meet the TAT

- Effectively dealing with the stakeholders for business communications

- Coordinating with the ops team to resolve order related issues

- Understanding the brand guidelines and policies

- Budgeting, planning, reporting and tracking the spends on subscriptions, marketing tools and activities

- Provide recruitment assistance to the organization as and when required

- Plan and execute internal communications for occasions such as festivals and other important announcements

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