Assistant HR Manager at Illusion Dnetal Laboratory
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Illusion Dental - Manager - Customer Service (6-11 yrs)
Responsibilities:
- Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels e- mail, phone, web chat etc.
- Collect and collate customer feedback for inputting into further development of product and technology.
- Optimize the customer service function to provide best service at low cost (minimize the cost per service).
- Should have a sense of urgency, self-motivated and detail minded.
- Excellent Verbal and Written communication. ability to manage/ reduce customer complaints.
- Ability to create and analyze reports.
- Ability to remain flexible and willing to change strategies.
- Ability to be self-motivated and create an exciting workplace .
Skills & Requirements :
- Work Experience (4 to 5 years) in BPO/KPO preferred Exceptional written, interpersonal and presentation skills Proficiency in MS Office.
- Any Graduate
- Should be experienced in customer service, who has the technical and practical knowledge of customer service/ relationship management process.
- He should have experience in multiple customer service support channels e.g. in- bound/ outbound calling, e- mail, web chat etc.
- The customer service manager will collaborate with internal teams and external customers.
Only Male candidates can apply.
Location : Mira road.
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