Recruiter at Ileads Auxiliary Service Pvt Ltd
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ILeads - Executive - Customer Care (0-2 yrs)
Responsibilities: Customer Care II Problem Solving
- Managing Incoming Calls And Customer Service Inquiries
- Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints
- Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken
- Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests
- Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation
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