Senior HR Executive at Iksula Services
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Iksula - Executive - Customer Care (0-1 yrs)
Designation - Customer Care Executive
Shift Timings : 2 - 11 PM
Location : Andheri, Marol
Key Skills : Excellent communication skills, flexible working hours, etc
Experience : Fresher to 1 year
Roles and Responsibilities :
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.