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18/05 Nahid Choudhary
Senior HR Executive at Iksula Services

Views:132 Applications:32 Rec. Actions:Recruiter Actions:0

Iksula - Executive - Customer Care (0-1 yrs)

Mumbai Job Code: 119375

Designation - Customer Care Executive

Shift Timings : 2 - 11 PM

Location : Andheri, Marol

Key Skills : Excellent communication skills, flexible working hours, etc

Experience : Fresher to 1 year

Roles and Responsibilities :

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

- Follow up to ensure that appropriate actions were taken on customers requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

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