Senior HR Executive at Iksula Services
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Iksula - Executive - Customer Care (0-1 yrs)
Designation - Customer Care Executive
Shift Timings : 2 - 11 PM
Location : Andheri, Marol
Key Skills : Excellent communication skills, flexible working hours, etc
Experience : Fresher to 1 year
Roles and Responsibilities :
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
- Follow up to ensure that appropriate actions were taken on customers requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
