IIFL - Customer Service Officer (0-3 yrs)
- Manage large amounts of inbound and outbound calls in a timely manner for a home loan product.
- Follow communication scripts when handling different topics.
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
- Describe Home loans and respond to questions.
- Take customer to the sales process.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
