Iffort - Digital Account Manager (4-7 yrs)
Digital Account Manager
- We are looking for a Digital Account Manager with experience of 5-7 years to join our team. The person will manage our client portfolio to help our clients improve their online presence.
- As a Digital account manager, you must have solid experience in marketing with a customer service approach and also have a clear idea of how digital platforms add value to company strategy and performance.
- Key KRAs include, growing business, nurturing client relationships, and ensuring smooth delivery of services as per KPIs.
Responsibilities :
- Oversee the health of client accounts and ensure the team is delivering as per KPIs defined in SOW
- Track client expenses, revenues, and overall P&L of client accounts
- Identify opportunities to up-sell and cross-sell with associate account managers
- Participate in new customer pitch opportunities
- Build strong, long-term client relationships and maintain frequent contact
- Ensure the internal team is aligned to work as per defined goals and expectations
- Work with the associate manager on digital strategies for your assigned customers, considering their specific requirements
- Setup processes to address client queries, reporting, reviews, etc.
- Steer discussions with the team in presenting strategies to clients
Requirement :
- Proven work experience as a Digital account manager (preferable in an agency environment)
- Experience in working on Content/Creative led marketing campaigns
- Preferred : Any exposure on handling performance marketing campaigns with support from media delivery executives is an added advantage
- Fair understanding of online marketing tools and social media platforms
- Excellent verbal and written communication skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
