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22/07 Shantanu Bhalekar
HR - Manager at ICICI Lombard GIC Ltd

Views:90 Applications:24 Rec. Actions:Recruiter Actions:0

ICICI Lombard - Senior Manager/Team Leader - Outbound Sales (3-4 yrs)

Navi Mumbai Job Code: 168189

Job Responsibilities:

- Manage a team of approximately 10 - 20 Callers

- Ensures 100% of CSRs meet and or exceeds their overall KPI's (sales targets, customer satisfaction and experience, quality and productivity standards)

- Provides consistent, balanced and timely performance feedback on CSR performance

- Ensures a positive work environment, continuous learning and a high quality employment experience for your team

- Provides leadership and manages to all operational standards

- Along with fellow Team Leaders, meets and exceeds all department goals

- Applies timely performance management standards and processes

- Day to day sales/service request management

- Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution

- Coach, develop and engage the CSR to increase their abilities while enhancing their own careers

Experience /Skills /Qualifications:

- 3+ years of business experience in sales call center .

- Preferred 2+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment.

- Communicates clearly in verbal and written formats

- Has ability to drive team results through coaching/developing/mentoring

- Good analytical skills (ability to read MIS and take real time action)

- Clearly assigns responsibility/accountability for work

- Has ability to set attainable goals

- Must display prioritization skills & exercise best in class time management skills

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