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27/03 Deepa Rajput
Talent Acquisition Specialist at IATOCS Pvt Ltd

Views:78 Applications:7 Rec. Actions:Recruiter Actions:5

IATOCS - Executive - Customer Support (0-1 yrs)

Pune Job Code: 318854

Job Title : Customer Support Executive (Contract to Hire)

Languages : Hindi, English, Marathi

Experience : Fresher Only

Location : Pune

Shift : Rotational

Week Off : 2 Rotational weeks Off

Interview : Face to Face

Job Description :

- We are looking for a Customer Support Executive to join our team on a contract-to-hire basis. As a Customer Support Executive, you will be responsible for handling customer queries and providing excellent customer service through both chat and call processes. Fluency in Hindi, English, and Marathi is required for this role.

Responsibilities :

- Respond to customer queries and concerns via chat and calls in a timely and professional manner.

- Provide accurate information about products and services to customers.

- Resolve customer complaints and escalate issues as needed.

- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.

- Follow communication procedures, guidelines, and policies.

- Ensure all interactions are recorded accurately in the system.

- Meet or exceed performance targets, including customer satisfaction, call/chat quality, and productivity.

Requirements :

- Fluency in Hindi, English, and Marathi (spoken and written).

- Excellent communication skills.

- Ability to work in a fast-paced environment.

- Strong customer service orientation.

- Willingness to work in rotational shifts.

- Freshers are welcome to apply.

Benefits :

- Competitive salary.

- Opportunity for permanent employment based on performance.

- Training and development opportunities.

- Friendly and supportive work environment.

Note : Freshers preferred. Salary range: 1.2 LPA - 2.2 LPA.

- Candidate from Pune Preferred.

- If you are a fresher with excellent communication skills in Hindi, English, and Marathi, and are looking for a challenging and rewarding opportunity, we would love to hear from you! Apply now to join our team as a Customer Support Executive.

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