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28/10 Atreyee Burman
HR Manager at HyperXchange

Views:62 Applications:16 Rec. Actions:Recruiter Actions:4

HyperXchange - Executive - Customer Service (0-2 yrs)

Kolkata Job Code: 183014

- Manage large amounts of incoming phone calls

- Generate sales leads

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

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