Assistant Manager at Human Peritus
Views:53 Applications:22 Rec. Actions:Recruiter Actions:4
Human Peritus - Manager - Customer Success (2-6 yrs)
We are looking for a highly motivated and experienced Customer Success Manager to join Human Peritus ( https://humanperitus.in/) . As a Customer Success Manager, you will be responsible for understanding student requirements and providing them with appropriate solutions to their problems. Your primary role is to act as a mentor and guide to students and ensure they have a positive learning experience.
- Understand and identify student needs and provide solutions to their problems
- Guide students through their learning journey and ensure they have a positive experience
- Maintain a strong understanding of the institute's offerings and communicate this information to students
- Actively seek out and address student feedback and concerns, providing solutions to resolve issues
- Collaborate with other team members to ensure a seamless student experience
- Monitor and analyze student engagement and success rates to identify areas for improvement
- Conduct regular check-ins with students to ensure they are on track with their learning goals
- Provide ongoing support and resources to help students achieve their learning objectives
- Collaborate with the institute's marketing team to promote student success stories and positive experiences.
- Master's degree in a relevant field or equivalent work experience
- Excellent communication skills, both verbal and written
- Strong problem-solving skills with the ability to think creatively and strategically
- Ability to explain complex concepts in simple language
- Strong organizational skills with the ability to multitask and prioritize effectively
- Empathy and a customer-centric mindset
- A passion for education and helping students succeed
- Experience working in an online learning environment is a plus.
- This is NOT a sales role, but rather a management of customer experience. If you are passionate about education and have a strong desire to help students achieve their learning goals, then we encourage you to apply for this exciting opportunity.