Hubilo - Manager - Client Success (1-3 yrs)
Job Description :
- As a Client Success Manager, you will be responsible for creating long term, trusting relationships with our customers. You will also be responsible to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.
- Ultimately you are accountable for coordinating with our sales and tech team while keeping our clients satisfied and engaged with our products and services in the long-run.
Job Requirements :
- Candidate must have a minimum of 1 - 3 years of experience in delivering client-focused solutions to customer needs.
- Prior working experience in a support role for a SAAS product will be an added advantage.
- Excellent listening, negotiation, and presentation abilities.
- Excellent verbal and written communication skills.
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Actively seek opportunities for new business with existing clients and/or identify areas of improvement to help the Sales Team.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on Product Usage/performance.
- Assist with challenging client requests or issue escalations as needed.
- Proficiency in using MS Office (particularly MS Excel).
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Prior experience with events industry preferred.
- Ability to work in a 24/7 environment
Educational Qualification :
- BA/BS Degree in Business Administration or MBA or any equivalent graduation or post-graduation.