Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
30/06 Purva Doshi
HR at Hubilo

Views:187 Applications:63 Rec. Actions:Recruiter Actions:46

Hubilo - Manager - Client Success (1-3 yrs)

Ahmedabad/Gujarat Job Code: 122264

Job Description :

- As a Client Success Manager, you will be responsible for creating long term, trusting relationships with our customers. You will also be responsible to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.

- Ultimately you are accountable for coordinating with our sales and tech team while keeping our clients satisfied and engaged with our products and services in the long-run.

Job Requirements :

- Candidate must have a minimum of 1 - 3 years of experience in delivering client-focused solutions to customer needs.

- Prior working experience in a support role for a SAAS product will be an added advantage.

- Excellent listening, negotiation, and presentation abilities.

- Excellent verbal and written communication skills.

- Serve as the lead point of contact for all customer account management matters.

- Build and maintain strong, long-lasting client relationships.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Actively seek opportunities for new business with existing clients and/or identify areas of improvement to help the Sales Team.

- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

- Prepare reports on Product Usage/performance.

- Assist with challenging client requests or issue escalations as needed.

- Proficiency in using MS Office (particularly MS Excel).

- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

- Prior experience with events industry preferred.

- Ability to work in a 24/7 environment

Educational Qualification :

- BA/BS Degree in Business Administration or MBA or any equivalent graduation or post-graduation.

Add a note
Something suspicious? Report this job posting.