Hubbler Introduction

Hubbler is a DIY cloud platform that helps organizations build business applications under any function or domain within hours, and without having to write a single line of code. Hubbler harnesses the power of microservice architecture to deliver enterprise-grade native applications that can be published on the web and mobile simultaneously. Hubbler is industry and function agnostic and is built for enterprises and product managers. We specialize in creating bespoke internal applications with an emphasis on fast, secure, and flexible delivery.

Location: Bengaluru, Karnataka

Role : Customer Support Executive

Responsibilities :

- Develop deep knowledge of the Hubbler platform & Develop training content for all users

- Answer our Partner's questions with thoughtful and solution-oriented responses

- Ensure timely response and resolution to user queries

- Innovate ways in which we can better support our user community

- Adhere to the company policies and resolution processes

- Capture and report user feedback towards continual product development

- Maintaining relationships with clients, which includes implementation, training, increasing adoption, ensuring retention and ensuring customer satisfaction

- Establishing a advisor relationship to help drive continued value of our platform

- Communicate with internal teams to provide the best possible customer service

- Assist the Product Managers to Provide feedback from clients about product requirements

- Ability to Understand the problem and to recommend the required and feasible solution

Requirements :

- Graduate with 1-2 years of experience in a customer service role.

- Well-spoken, process-oriented, and great at communication.

- Demonstrate an appropriate sense of urgency for contact response time

- Ability to engage in difficult conversations with composure.

- Based in Bangalore or ready to move

Skills:

Effective communication, Interpersonal Skills and Problem solving, Organizational Skills(ability to handle multiple clients at a time), Time Management Skills

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