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12/02 Sheikh Abban
HR Partner at HT Media

Views:51 Applications:14 Rec. Actions:Recruiter Actions:6

HT Media - Executive - Customer Care (0-2 yrs)

Noida Job Code: 312216

Key Responsibilities :

Sales Support :

- Proactively engage with potential customers to promote subscription products or services.

- Provide detailed information about subscription plans, benefits, and promotions.

- Guide customers through the subscription process, including account setup and payment methods.

- Utilize persuasive communication skills to upsell or cross-sell additional products or services.

Customer Relationship Management :

- Act as the primary point of contact for customers, addressing inquiries, concerns, and feedback promptly and professionally.

- Build and maintain strong, positive relationships with customers to enhance loyalty and retention.

- Regularly follow up with customers to ensure their satisfaction and identify opportunities for upselling or renewing subscriptions.

Issue Resolution :

- Investigate and resolve customer complaints or issues related to billing, account management, or service disruptions.

- Collaborate with internal teams, such as billing, technical support, or product development, to address complex customer concerns effectively.

- Ensure timely and satisfactory resolution of customer inquiries, striving to exceed expectations.

Data Management and Analysis :

- Maintain accurate records of customer interactions, transactions, and feedback using CRM software.

- Analyze customer data and feedback to identify trends, patterns, and areas for improvement.

- Generate reports on sales performance, customer satisfaction, and retention metrics to inform decision-making and strategy development.

Continuous Improvement :

- Stay informed about industry trends, competitors, and market developments to remain competitive and enhance the customer experience.

- Actively participate in training programs or professional development opportunities to enhance sales techniques, product knowledge, and customer service skills.

- Contribute ideas and suggestions for improving processes, products, or services to drive business growth and customer satisfaction.

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