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15/09 Minal Patel
HR - Recruiter at Hotelogix India Pvt. Ltd

Views:52 Applications:11 Rec. Actions:Recruiter Actions:3

Hotelogix - Customer Service Representative (2-3 yrs)

Noida Job Code: 176688

Experience - 2 to 3 years

Location - Noida

Industry - Hospitality (- preferable)/ Any industry

Education : Hotel Management, Any graduate

Shift : 24- 7 rotational shifts

Job Description : 

- Strong analytical, problem solving and troubleshooting skills

- Exceptional written communication skills in English for email and chat support channels

- Attention to detail with the ability to complete a large volume of work quickly and independently

- Ability to work collaboratively in a diverse team environment.

- Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)

- Enthusiasm for customer service

- Team player with very good interpersonal skills and forward-looking attitude

- Open to ideas/feedback

- Shift: Should be flexible with 24- 7 rotational shifts

Key Responsibilities : 

- Provide chat, email support to resolve user problems with proactive troubleshooting

- Follow predefined (as trained) support procedures and policies

- Master the use of our support channels, processes & tools

- Identify and report Partner/user issues & feedback through appropriate channels.

- Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.

- Effectively and judiciously escalate issues with clear communication

- Support team lead/ manager when required

- CSAT/resolution rate initiatives

- Ability and willingness to quickly complete large volumes of work with high quality

- Work and communicate with cross-functional teams (engineering, sales, Account Management, product specialists, etc.) using various channels of internal communication regarding Partner issues.

About Hotelogix: 

Incorporated in March 2008, Hotelogix provides a cloud based Property Management System to small & midsize Hotels which includes ( B&Bs, City Hotels, Serviced Apartment, Guest House, Multiple Properties). The aim is to provide an experience with increased efficiency and reduced dependency on manpower with our hotel property management system.

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