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28/04 Minal Patel
HR - Recruiter at Hotelogix India Pvt. Ltd

Views:130 Applications:65 Rec. Actions:Recruiter Actions:18

Hotelogix - Account Manager - Sales (2-4 yrs)

Bangalore/Noida Job Code: 157253

JOB DESCRIPTION :

- Own Customer Relations during the entire Life Cycle of the Client.

- Manage Customer Training, refreshers and account setup/go-live.

- Monitor Customer usage and performance.

- Proactively call customers to let the customer know that we are here to support them from a business perspective and help them get the most ROI from their Hotelogix services.

- Escalate any concerns regarding well-being of the customer to the Head of Global Support.

- Foster and create a Win-Win relationship with new and existing customers.

- Help with and coordinate with customers with respect to renewals and payments.

- Periodic account reviews with Global Support Head including service issues, revenue, profitability, run rate gaps and actionable plans.

- Maintain internally agreed SLA figures.

- Adhere to, and contribute to the development of support processes, procedures and standards.

- Manage customer training and go live.

- Own customer relationship as a contract is signed with the customer.

MINIMUM REQUIREMENTS :

- Minimum Graduate with minimum 2+ years of experience in Support/Service sector.

- Strong analytical, organizational, communication and people skills required.

- Ability to adapt to new processes, technology, procedures and structures.

- High proficiency in MS Work, excel, PowerPoint and MS Outlook.

- Ability to work and thrive in a multi-tasked and fast paced environment.

- Professional "Get-it-done" attitude and high work ethics.

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