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03/08 Preeti Bhatt
HR - Executive at HostBooks Ltd

Views:29 Applications:8 Rec. Actions:Recruiter Actions:2

HostBooks - Customer Support Role (2-4 yrs)

Gurgaon/Gurugram Job Code: 226710

Customer Support

Position : Customer Support

Division/Department : Customer Service HB-India

Work Location : Gurgaon

Total Experience : Minimum 2yrs

Relevant Experience : 1Yrs

Requirement Severity : High

Number of Positions : 2

Salary Range : 16000 - 20000

Shift Timing : 8 AM - 7 PM

Working Hours : 8 hours+ 30 mins+ 30 mins

In Bound/Out Bound Process : Both

Voice/Non-Voice (in %) : 100 % Voice

Work environment : 24- 12

Working days : 5.5d/w( Alternate Saturdays Off)

Desired Qualification : Minimum Graduate (Any Stream)

- Female Candidate only

Essential Duties and Responsibilities :

- Help customers by providing product and service information and resolving product and service problems.

- Maintain customer records by updating account information.

- Maintain customer's accounts by processing customer adjustments.

- Contributes to team effort by accomplishing related results as needed.

- Prepare product or service reports by collecting and analyzing customer information.

Desired Skills :

- Resolve product or service problems by clarifying the customer's complaint.

- Determining the cause of the problem.

- Selecting and explaining the best solution to solve the problem.

- Expediting correction or adjustment, and following up to ensure resolution.

- Able to retain the customer in business through conversational skill.

Contact Person : HR

Contact Phone : 7911169123

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