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03/07 Neha Mishra
Deputy Vice President - HR at Homesfy

Views:569 Applications:149 Rec. Actions:Recruiter Actions:78

Homesfy - General Manager - Presales (8-13 yrs)

Thane Job Code: 122599

Duties and Responsibilities :

- To participate in designing the call monitoring formats and suitable quality standards.

- To perform call monitoring and provide trend data to the site management team.

- To use quality monitoring data management system for compiling and tracking performances at team and individual levels.

- To monitor emails of customer contacts.

- To participate in customer and client listening programs and identifies customer expectations and needs.

- To provide actionable data to the various internal support groups as and when needed.

- To coordinate and facilitate call calibration sessions for the organization staffs.

- To provide feedback to the team leaders and managers.

- To prepare and analyze internal and external quality reports and managing the staff reviews.

Skills and Specifications :

- He should have excellent oral, written and interpersonal communication skills.

- He should have exceptional listening and analytical skills.

- He should have intermediate knowledge/expertise in Word and Excel.

- He should have strong knowledge of customer care processes and techniques.

- He should have demonstrated ability to work well in a team environment.

- He should be dedicated to provide exceptional service to the company.

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