Deputy Vice President - HR at Homesfy
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Homesfy - General Manager - Presales (8-13 yrs)
Duties and Responsibilities :
- To participate in designing the call monitoring formats and suitable quality standards.
- To perform call monitoring and provide trend data to the site management team.
- To use quality monitoring data management system for compiling and tracking performances at team and individual levels.
- To monitor emails of customer contacts.
- To participate in customer and client listening programs and identifies customer expectations and needs.
- To provide actionable data to the various internal support groups as and when needed.
- To coordinate and facilitate call calibration sessions for the organization staffs.
- To provide feedback to the team leaders and managers.
- To prepare and analyze internal and external quality reports and managing the staff reviews.
Skills and Specifications :
- He should have excellent oral, written and interpersonal communication skills.
- He should have exceptional listening and analytical skills.
- He should have intermediate knowledge/expertise in Word and Excel.
- He should have strong knowledge of customer care processes and techniques.
- He should have demonstrated ability to work well in a team environment.
- He should be dedicated to provide exceptional service to the company.