Lead - Talent Acquisition at Holostik India Ltd.
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Holostik - Manager - Key Account Management (7-15 yrs)
HOLOSTIK INDIA LIMITED:
Position- Key Account Management
Purpose of Position Develop avenues of revenue generation in existing clientele & building a strong Customer Retention strategy for consistent growth. Managing good relations with customers.
Department Sales & Marketing
Reporting Primary: Director
Close Coordination: Sales & Marketing - Team, Plant, Finance
Based Location - Noida wills shift to Okhla in 4-5 Mths
Educational Qualification- PGDM/MBA (Sales & Marketing), Graduation - BBA/BBM, BTech
Key Responsibilities :
- Building and maintaining strong engagement with existing customer, to increase sales and lifetime value.
- Design and implement Customer Retention Strategy and Programs for Retention activity.
- Responsible for performance & optimization of all plans and strategies for developing business and achieving the company's sales goals.
- Preparing and managing monthly, quarterly, and annual budgets for the Sales Team.
- Manage customer segmentation and set KPI's accordingly.
- Collaborating with customer to understand their business needs and objectives. Profiling customer-centric data.
- Identify opportunities to grow the database, in key customer segments.
- Effectively communicate the product value through presentations and proposals.
- Manage the customer communication programs across multiple mediums, tracking and measuring performance and impact.
- Understand Geography and Industry specific landscapes and trends.
- Assists in the development of the sales plan. Prepares forecasts and KPI reporting for upper management for use in organizational planning, financial forecasting, budget setting and strategic planning.
- Ensuring the production of regular reports on Business KPI performance.
- Provide full visibility into the sales pipeline at every stage of development.
- Daily Calendar planning for day's events.
- Coordinating with customer for repeat order/ order revision/ price revision/delivery schedule confirmation / new development etc.
- Sharing proforma invoices to customer for order processing.
- Preparing PO on behalf of customers as and when required.
- Sales order management in SFDC for assigned customers and tagged customers.
- Coordination with respective plant contact person for updates on material status.
- Sharing dispatch details along with invoice to customers.
- Coordinating with customers regarding material delivery confirmation and sort out any issues related with delivery.
- Payment follows up via calls and mails. Re-sharing invoice hard copy / soft copy wherever required.
- PCR entry against payment receipt for assigned customers and tagged customers.
- Accessing customers B2B portals on regular basis for downloading PO, delivery schedules, payment advice and creating ASN/ WSN's.
- Preparing numbering details for submission to IT team wherever non-IT numbering is used.
- Coordinate with plant for advance planning of RM and stock keeping orders.
- Coordinating with customers regarding any complaints w.r.t material delivery, material quality etc. Case and credit notes generation in SFDC when required.
Interested candidates can share their resume