HR at HT Labs(Hindustan Times Group)
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Hindustan Times - Excecutive - Customer Support (2-4 yrs)
Responsibilities
- Responsible for providing end-to-end customer support for our OTTPlay all verticals which includes users & business partners.
- Support day-to-day customer support operations via (calls, emails & chats).
- High proficiency with the Microsoft suite (Excel / PowerPoint / Outlook / Word, etc.)
- Maintain a deep understanding of our standard operating procedures (SOP) to ensure the highest and most accurate form of support
- Listen attentively to customer needs and concerns
- Ensure service delivered to our customers meets Key Performance Indicators ('KPIs')
