HR at HGS - Interactive
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Hinduja Global Solutions - Team Leader - Customer Service (3-8 yrs)
- Be in charge of running and managing the center daily
- Set targets for the team
- Schedule and organize shift patterns for team members to ensure that customers are never left unattended
- Understand all organization's products, services, procedures and guidelines and communicate same to all team members
- Prepare forecasts and plan the operations accordingly
- Monitor all queries/interactions to ensure that due procedures and quality standards are strictly adhered to
- Facilitate and organize training session for all agents and participate in recruitment of new agents
Conduct regular review of all the agents performance and organize training sessions for under performers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Keep up with trends and happenings in the industry and ensuring adherence to industry standards
- Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
