Job Description

Position Summary

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Roles and Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information

Determines requirements by working with customers

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience

Under Graduates/Graduates

Fresher/0-12 Months

Desired Skills and Abilities

Regional Language Communication Skill

Basic Telephone Etiquettes

MS Office

Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills

Ability to write, read and speak English to suit business need

Decision Making, numerical ability & logical reasoning

Customer Focus and Being Attentive

Troubleshooting

Sales

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