HR at HGS - Interactive
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Hinduja Global Solutions - Associate - Customer Service (0-5 yrs)
- Respond to customer service inquiries/Complaints/Suggestions/feedback via Email and Social platforms (Facebook / Twitter/ Worldwide web profile) within the assigned TAT.
- Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional manner.
- Manage and take ownership of the resolution process for all customer related issue.
- Identify and highlight any concern affecting the brand.
- Generating sales leads if any that develop into new customers.
- Identify and assess customers- needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Work with customer service manager to ensure proper customer service is being delivered.
- Preparing reports like Daily cases count, weekly cases counts, quality checks and proof readings, Tagging's etc.
- Compile reports on overall customer satisfaction.
- Go the extra mile to engage customers.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
