06/02 Mihika Bhaumik
Recruitment specialist at Hilti India Pvt. Ltd.

Views:37 Applications:12 Rec. Actions:Recruiter Actions:1

Hilti - Customer Service Representative (0-2 yrs)

Gurgaon/Gurugram Job Code: 62434

JOB TITLE : Customer Service Representative

REPORTS TO : Assistant Manager- Customer Services

PURPOSE OF POSITION : As a Customer Service Representative, you will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Key Responsibility Areas : 

1. To efficiently handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

2. Responsible for receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel.

3. To build sustainable relationships of trust through open and interactive communication.

4. Keep records of customer interactions, process customer accounts, and file documents.

5. Support the sales team in creating quotations, order entry and support general inquiry.

6. Utilize situation selling skills to convert prospects into buying customers to support Hilti's growth strategy

Qualifications/Experience/Competencies : 

- Any Graduate / Post Graduate with 0-2 years of experience of Backend Operations profile in Customer Service.

- Ability to multi-task, prioritize and manage time effectively.

- Strong communication and active listening.

- A native resident of Gurgaon/Delhi.

- Familiarity with SAP systems would be an added advantage.

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