Hilo Design - Customer Experience Specialist (1-3 yrs)
Customer Experience Specialist
About Company :
- Hilo Design is an innovative apparel platform that delivers style-assisted, made-to-fit clothing for men. We are building a hassle-free e-commerce experience for new-age aspirational men.
- We are a platform for men's styles across the wardrobe from casuals to ethnic wear and building a scalable platform by aggregating tailoring/manufacturing units for made-to-order apparel.
- Hilo Design is building a large design portfolio by enabling designers to license their designs for the commission-on-sale model.
- It is a growing startup, join by believing the story and be part of the rocket ship.
Skill & Job Role :
- Managing Day-to-day operations of the e-commerce platform.
- Creating listings on our website and partner marketplaces
- Overseeing the day-to-day marketplace eCommerce operations : Shipping, inventory, coordinating with partners for shipping including local shipping, customer service and other operations to deliver to customers.
- Coordinating Supply Chain, and Operations on Day-to-day management of the eCommerce platform.
Desired Candidate Profile :
- Minimum 1 year+ of experience within any operations role
- Ability to use excel and other analytics tools
- Communication skills to coordinate with team members and production staff
- Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
- Ability to manage tasks simultaneously
Package : 1.8 LPA to 2.5 LPA
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