HR at Hike Learning
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Hike Learning - Executive - Customer Relationship (0-3 yrs)
Urgent Opening For Customer Relationship Executive.
Company Profile:
Hike Education is a leading organization in online education space promoting distance learning courses for NMIMS to working professionals.
http://hikeedu.co.in/
Why :
- We are Fast Growing Company.
- Fast Growth (Title and Remuneration)
- Company Growth is 25%.
- 5 Offices India.
- India's Biggest Academic facilitator for most renowned B-School.
- In Span of 3 years we have 4000+ Enrollment of Working Professionals
Job Description :
- Outbound call process (min. 80 calls in a day)
- Completing 3 hrs connected call duration by the day end
- Responsible for the Student Help/ issues over Calls
- Grievance Handling/ query handling based on the academics and curriculum
- Taking feedback from the students
- Handling Escalations & Cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines, and policies
- Responsible to revert on emails and Requests based on the program
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
