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23/02 Mansi
Talent Acquisition Specialist at Hike Education

Views:17 Applications:0 Rec. Actions:Recruiter Actions:0

Hike Education - Sales Support Specialist (1-3 yrs)

Mumbai Job Code: 259791

Designation : Sales and Support

Location : Andheri

Roles & Responsibilities : 

- Outbound call process (minimum 100 - 120 calls in a day).

- Completing 3 hours connected call duration by the day end.

- Responsible for the student Help/issues over calls.

- Grievance handling/ query handling based on the academics and curriculum.

- Taking feedback from the students.

- Handling escalations & cancellation of students, working towards retention.

- Provide accurate, valid and complete information by using the right methods/tools.

- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Follow communication procedures, guidelines, and policies.

- Responsible to revert on emails and Requests based on the program.


Eligibility & Offerings : 

- Graduate/Post Graduate in any discipline.

- Freshers & Experienced (1-3 years) both can apply.

- Remuneration range (Fixed) 2.5-3.25 LPA.

- Attractive Incentive Structure.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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