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19/09 Tamanna Singh Chauhan
talent acquisition executive at Hike Education

Views:45 Applications:7 Rec. Actions:Recruiter Actions:0

Hike Education - Executive - Customer Care (1-4 yrs)

Gurgaon/Gurugram Job Code: 292502

- Outbound call process (min. 100 - 120 calls in a day).

- Completing 3 hours connected call duration by the day end.

- Responsible for the student Help/issues over calls.

- Grievance handling/query handling based on the academics and curriculum.

- Taking feedback from the students.

- Handling escalations & cancellation of students, working towards retention.

- Provide accurate, valid and complete information by using the right methods/tools.

- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Follow communication procedures, guidelines, and policies.

- Responsible to revert on emails and Requests based on the program.

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