talent acquisition executive at Hike Education
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Hike Education - Executive - Customer Care (1-4 yrs)
- Outbound call process (min. 100 - 120 calls in a day).
- Completing 3 hours connected call duration by the day end.
- Responsible for the student Help/issues over calls.
- Grievance handling/query handling based on the academics and curriculum.
- Taking feedback from the students.
- Handling escalations & cancellation of students, working towards retention.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle student complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines, and policies.
- Responsible to revert on emails and Requests based on the program.