Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
20/11 HR
HR at HI Tel Solutions

Views:26 Applications:13 Rec. Actions:Recruiter Actions:0

Hi-Tel Solutions - Lead - Customer Success (3-5 yrs)

Bangalore Job Code: 300828

Must have skills :

- Have 3+ years of experience working in a B2B SaaS Sales and Marketing Product company, primarily focussed on the NA and Europe markets

- Expertise and hands-on experience in Salesforce and HubSpot platforms with an understanding of the data and modeling (not just reports/ dashboards)

- Experience configuring and setting up systems with multiple data sources

- Experienced in working with data, engineering, and product teams

- Strong technical background with experience troubleshooting software applications and integrating with APIs.

- Knowledge and experience with Google Ads, LinkedIn Ads, and FB Ads

- Intermediate level Excel/Google Sheets experience

- Good written and verbal communication

Good to have :

- Network in the Sales and Marketing tooling community and ecosystem.

- An understanding of how data extraction, ingestion, transformation, and pipelines are built and managed by data engineering teams

- Prior experience with marketing applications like Marketo, Pardot, etc.

- Prior experience with sales applications like Outreach, SalesLoft, etc.

- Data querying and presentation experience

Roles & Responsibilities :

- Assist customers and Customer Success Managers with product onboarding, including installation, configuration, and customization

- Work closely with Customer Success, Engineering, and Product teams in proposing the right technical solution & provide an estimation to completion of the requirements shared by the customer

- Collaborate with our product and engineering teams to escalate and resolve complex technical issues and to communicate product feedback and feature requests

- Collaborate with QA, engineering, and product teams to ensure data sanity and integrity checks are conducted in accordance with SLAs. Maintain logs of all data checks and customer request implementations

- Collaborate with Customer Success Managers, Support, and other internal teams to ensure Team Goals for Time to Onboard and Support SLAs are accomplished

- Leveraging internal business systems and communication channels to ensure Customer Success Managers have an updated view of Customer Context, Deployment Health, and Risk as part of their day-to-day contributions

- Collect, curate, and communicate Customer Status, Open Issues, Risk and Mitigations using a combination of Slack, JIRA, Confluence, HubSpot Service, Google Docs & Sheets, and other internal business systems to ensure a holistic assessment of Technical Health is captured properly and communicated internally with Management and Customer Success Managers

- Maintain accurate and up-to-date documentation of all projects undertaken in Confluence and Google Sheets

Other Personal Characteristics :

- Dynamic, engaging, self-reliant developer

- Ability to deal with ambiguity

- Manage a collaborative and analytical approach

- Self-confident and humble

- Open to continuous learning

- Intelligent, rigorous thinker who can operate successfully amongst bright people

- Be equally comfortable and capable interacting with technologists as they are with business executives.

Add a note
Something suspicious? Report this job posting.