- Hello World is a tech enabled co-living space revolutionizing the way millennials live a quality living hassle free. For us, teamwork is a key essential for us, because we can only achieve great results as an ambitious team.

- The Telemarketing Manager will lead and oversee the Telemarketing division in the selling of products to a list of qualified prospects.

Supervisory Responsibilities :

- Hires and trains telesales team members.

- Oversees the daily workflow and scheduling of telemarketing staff.

- Conducts performance evaluations that are timely and constructive.

- Handles discipline and termination of employees in accordance with company policy.

- Implementing sales strategies.

Duties/Responsibilities :

- Assigning leads to the team on a daily basis

- Maintaining an updated record of all important customer information in the database

- Assisting in developing sales scripts

- Recording sales calls and meetings details for future reference

- Keeping a track of KPIs

- Taking up any urgent requests or queries in a timely manner

- Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.

- Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.

- Prepares and presents weekly and monthly sales reports

- Performs other related duties as assigned.

Required Skills/Abilities :

- Excellent verbal and written communication skills.

- Excellent sales and customer service skills.

- Excellent interpersonal and negotiation skills.

- Strong supervisory and leadership skills with a proven ability to motivate and manage a team.

- Excellent organizational skills and attention to detail.

- Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.

Education and Experience:

- Graduated or equivalent required.

- At least three years of successful telemarketing experience is required.

Requirements :

- Willing to work both on Saturdays and Sundays. Weekoff can be taken on the weekdays.

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