Helios Lifestyle - Executive - Customer Care - The Man Company (0-2 yrs)
- Manage incoming & outbound calls
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening.
- Should have Good Communication skill.
- Should have good knowledge of Excel.
- Should have good writing skills.