Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
03/10 Rajneesh Gandharva
Talent Acquisition Manager at Healthmug

Views:46 Applications:6 Rec. Actions:Recruiter Actions:0

Healthmug - Telecaller - Inbound Calling (0-2 yrs)

Delhi Job Code: 93436

- Attends to customer's inquires via all available communication channels namely written, electronic and telephone.

- Verifies the order details within the specified timeline.

- Keeps the customer informed about any delays/ unavailability of the order placed and takes action accordingly

- Maintains updated knowledge of all company products and services at all times in order to provide adequate information to customers by using the right methods/tools.

- Tactfully handles confrontational or stressful interactions with the customers and provides appropriate solutions/alternatives within the time limits and follows up, wherever applicable, to ensure resolution.

- Maintains a courteous, empathetic and professional attitude towards customers at all times.

- Maintains a balance between company policy and customer benefit in decision making.

- Liaises with internal departments relating to issues regarding courier delays, product damage/quality, returns etc.

- Provides customer additional information or explains services wherever applicable

- Records inquiries, comments or complaints, transactions or interactions in detail and takes action in accordance with it

- Updates customer information in Customer Information Management System

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.