Human Resource at Healthmug
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Healthmug - Executive - Customer Care (0-3 yrs)
Job Description :
This role will have the following responsibilities (indicative and not exclusive) :
Core Responsibilities :
- Attends to customer's inquires via all available communication channels namely written, electronic and telephone.
- Verifies the order details within the specified timeline.
- Keeps the customer informed about any delays/ unavailability of the order placed and takes action accordingly
- Maintains updated knowledge of all company products and services at all times in order to provide adequate information to customers by using the right methods/tools.
- Tactfully handles confrontational or stressful interactions with the customers and provides appropriate
solutions/alternatives within the time limits and follows up, wherever applicable, to ensure resolution.
- Maintains a courteous, empathetic and professional attitude towards customers at all times.
- Maintains a balance between company policy and customer benefit in decision making.
- Liaises with internal departments relating to issues regarding courier delays, product damage/quality, returns etc.
- Provides customer additional information or explains services wherever applicable
- Records inquiries, comments or complaints, transactions or interactions in detail and takes action in accordance with it
- Updates customer information in Customer Information Management System
Key Skills Required :
- Highly developed sense of integrity and commitment to customer satisfaction.
- Strong work ethic and team player attitude.
- Polite, patient and courteous with excellent listening skills.
- Maintaining the highest possible skill and productivity levels.
- High on empathy in order to relate to customer's dissatisfaction/concern.
Valued Values :
Educational Qualification : Graduate (Any Degree)
About HEALTHMUG :
With the agenda of making health medicines accessible to your doorstep with just one click, Healthmug assures to provide you the widest & 100% genuine product range in categories like Homeopathy, Allopathy, Ayurveda, Unani, Nutrition & Supplements,
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