Recruiter at Healthifyme
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Healthifyme - Executive - Customer Delight (0-4 yrs)
HealthifyMe was founded in 2012 by Tushar Vashisht and Sachin Shenoy, and incubated by Microsoft Accelerator. Today, we are India and South East Asia's largest and most loved health & fitness app, with over 16 Million users from 300+ cities in India+SEA and rated over 4.6/5. The HealthifyMe mobile app has been rated as the top Health/Fitness app on Play Store by Google for the last 3 years, and has received the prestigious 'Editor's Choice' badge by Google.
Our coaching services are delivered by a world class team of over 500 coaches including nutritionists, trainers and yoga instructors. We combine the power of artificial intelligence and human empathy to deliver measurable impact in the lives of our consumers. We launched the world's first AI nutritionist 'Ria' with learnings developed from billions of data points on consumer lifestyles, coupled with 400 man-years of nutritionist/fitness intelligence.
HealthifyMe has raised over $25 Million in funding from marquee investors such as Sistema, IDG, Inventus, Blume and Samsung Next. HealthifyMe works with over 75 corporates across the country to deliver employee wellness solutions. We aspire to be a leading health and fitness platform across the globe.
Roles and Responsibilities :
- Answer customer calls courteously to provide information about products and services, arrange consultations and obtain feedback about service
- Interact with customers through phone e-mail or online chat medium concerning various queries.
- Ensure the satisfactory resolution of customer grievances. Interface with respective individual/ department for resolution of complaints.
- Ensure appropriate escalation of unresolved complaints.
- Reviewing customer subscription details, establishing rapport with the customer, and retaining customer base and revenue
- Maintaining a balance of customer satisfaction while retaining revenue
- Identifying up-sell and value-add sales opportunities and delivering to the sales team for execution
- Ensuring accuracy and consumer satisfaction by having attention to detail
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions are taken.
Skills and Qualifications :
- Strong written and verbal communication skills
- The ability to analyze data and research results
- Exceptional problem-solving ability
- Excellent time management skill and keen attention to detail
- Ability to manage and prioritize tasks
- Customer focus with a high level of enthusiasm and a positive attitude
- Ability to work within teams to exceed customer expectations
- Possess a high level of confidence, desire to succeed, and assertiveness
- Experience working independently and scoping/executing high-quality deliverables are a must
- Ability to remain fact focused on emotional situations
Look forward to :
- Working with a world-class team.
- Fun & work at the same place with amazing work culture.
- Get ready to transform yourself into a health junkie