Recruiter at Healthifyme
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Healthifyme - Executive - Customer Delight (0-3 yrs)
Urgent openings for customer delight executive- Females only
Roles and Responsibilities :
- Answer customer calls courteously to provide information about products and services, arrange consultations and obtain feedback about service
- Interact with customers through phone e-mail or online chat medium concerning various queries.
- Ensure the satisfactory resolution of customer grievances. Interface with respective individual/ department for resolution of complaints.
- Ensure appropriate escalation of unresolved complaints.
- Reviewing customer subscription details, establishing rapport with the customer, and retaining customer base and revenue
- Maintaining a balance of customer satisfaction while retaining revenue
- Identifying up-sell and value-add sales opportunities and delivering to the sales team for execution
- Ensuring accuracy and consumer satisfaction by having attention to detail
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions are taken.
Skills and Qualifications :
- Strong written and verbal communication skills
- The ability to analyze data and research results
- Exceptional problem-solving ability
- Excellent time management skill and keen attention to detail
- Ability to manage and prioritize tasks
- Customer focus with a high level of enthusiasm and a positive attitude
- Ability to work within teams to exceed customer expectations
- Possess a high level of confidence, desire to succeed, and assertiveness
- Experience working independently and scoping/executing high-quality deliverables are a must
- Ability to remain fact focused on emotional situations
Look forward to:
- Working with a world-class team.
- Fun & work at the same place with amazing work culture.
- Get ready to transform yourself into a health junkie
Join HealthifyMe and Make History!