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21/10 Healofy HR
HR Team at Healofy

Views:63 Applications:19 Rec. Actions:Recruiter Actions:0

Healofy - Customer Care Role (0-4 yrs)

Bangalore Job Code: 181994

Healofy - Customer Care (Sales) - Female


About the Role:


- We are looking for a customer experience executive to support the Customer Experience Team at Healofy.

Responsibilities:

- Building world-class experience for users at all touchpoints at all stages of the journey

- Identifying customer cohorts and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions, and engagements - from purchase to unboxing(packaging, messaging, etc.) and product return to customer support.

- Track Customer Experience across different channels and touchpoints

- Performing product tests, evaluating after-sales and support services, and facilitating improvements

Basic Qualifications:

- PUC and above in a relevant stream

- Attention to detail and keen eye to customer's voice

- Strong communication with a customer-centric approach

- Knowledge of online customer engagement platforms and channels

- Ability to work with multiple stakeholders and coordinate accordingly

- Should have know-how about CRM tools (Freshdesk, etc)

- Can speak & understand Kannada, English, Hindi will be preferred.

- Office Based Job 

- 6 Days a week 

- HSR Layout (Bangalore) 

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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