HR Manger at auto-jobs.in
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Head - Sales - Automobile Dealership (12-15 yrs)
1. Representative Tasks :
- Representing the company and the brand as a whole, both internally and externally
- Developing and fostering positive relations with the employee and teams
- Developing and fostering positive relations with key figures in society, as well as representatives from associations
2. Sales :
- Driving sales in the dealership
- Monitoring the profitable sale of new vehicles and accessories
- Establishing and fostering contacts with decision-makers and spokespeople, as well as approaching and advising VIPs and major customers
3. People Management :
- Managing, promoting and motivating employees to guarantee a high quality of cooperation
- Ensuring a positive working atmosphere and the team's development
- Reaching target agreements with employees for whom he/she is directly responsible
- Planning personal development goals with employees for whom he/she is directly responsible, agreeing on suitable measures and ensuring they are carried through
4. Marketing :
- Observing the regional automobile market and competitors- activities
- Evaluating social, cultural and political information to identify customer needs
- Ensuring the marketing database (customer purchasing behavior, target group analysis) contains relevant and up-to-date information
- Checking current offers from external service providers for marketing campaigns
5. Customer Satisfaction :
- Observing the level of customer satisfaction in the individual units; identifying issues and potential improvements
- Ensuring effective complaints management in all departments and, if necessary, leading customer discussions to special cases
- Determining customer satisfaction goals, initiating measures and checking implementation thereof
6. Financial planning and Budgeting :
- Drawing up the annual plan and annual goals for the sales department
- Defining target rate-of-return, quantity, sales and profit goals for sales
- Determining budgets for sales
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