Senior Recruiter at Head Digital Works
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Head Digital Works - Senior Executive - Customer Retention Management/Marketing (4-6 yrs)
Job Description:
About the Company:
Head Digital Works is the pioneer & one of India's largest online skill-gaming companies that develop and operate zeal-driven applications for online gaming enthusiasts. With more than 50 million+ users and multiple brand verticals like A23Rummy and Cricket.com, We have come a long way in the past 17 years. What started from a small garage in 2006 with nothing but a dream - "To become India's leading online gaming portal" has now turned into one of the most profitable start-ups in India that have gone through cycles of angel, venture capital and private equity investments.
We're a diverse group of thinkers and doers who are reimagining what's possible to make it easier for all of us to do what we love in new ways.
Job Responsibilities:
- Understand Customer Contact Strategy
- Ownership of Monthly Retention Calendar
- Campaign Planning
- Multi-channel CRM usage
- Maintain deadlines for processes (Creative's/Data/Design/Promotions)
- Coordinating with internal teams
- Campaign Execution
- Deliver on priority Ad-hoc campaigns
- Ensure performance (Open rates/CTRs/Unsubs etc.)
- Post Campaign Analysis
- Optimizing campaign performance
- Good overall knowledge in product areas
- Punctuality to deadlines
- Low error rate
- Time Management
Required Skills:
- 4-6 years of overall experience.
- Experience on tools like Clevertap, Moengage etc. will be preferred.
- Excellent communication skills
- Knowledge of Automation Marketing, Facebook Marketing, Email marketing, SMS marketing, push notifications, user segmentation and behavior
- Past experience of optimizing the customer funnel for increasing retention specially of high valuable customers
What we offer :
1. Competitive salary
2. Mediclaim Policy - Best in Industry
3. Flexible working hours
4. Career Development Program
5. Best in Industry Reward and Recognition program
6. Inclusive and Collaborative Work culture
7. Complimentary snacks are served everyday
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