Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
01/07 Suji Mani
Managing Director at Belhem Hospitality Pvt Ltd

Views:1712 Applications:394 Rec. Actions:Recruiter Actions:14

Head - Customer Service - eCommerce (8-10 yrs)

Bangalore Job Code: 122411

- Must have handled a team of 500 plus.

- Must be currently based out of Bangalore.

- Ensure the team handles all these responsibilities and exceeds customers expectations :

Team's KRA :

- Deliver the best customer service experience for ecommerce customers and consumers

- Ensure all customer's requests and/or problems are assisted, researched and resolved in a prompt and professional manner via email or phone call

- Relentless focus on the customer and their experience; constantly identify and communicate opportunities and solutions to improve their experience

- Find solutions that benefit both the customer and the company

- Demonstrate creative problem-solving for complaints or other opportunities

- Build quotes for customers, suggesting alternate products when necessary or advantageous

- Sell products and services, offer add-on and up-sell products that may benefit customer, and suggest alternative products when a customer-requested product is not available

- Analyze competitor product offerings to identify potential increases to profitability, including new products and pricing changes

- Maintain knowledge of products and their applications

- Review daily and weekly reports to make recommendations to improve productivity and efficiencies

- Track and budget necessary actions and results, e.g., returns, replacements, etc.

- Carry out supervisory responsibilities in accordance with company policies, procedures, and applicable laws

- Assist with hiring, interviewing, and training employees; planning, assigning and directing work; appraise performance; rewarding and disciplining employees; addressing complaints and resolving problems

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.