HR Recruiter at Screatives Software Services Pvt Ltd
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Head - Customer Relationship Management - Real Estate (15-20 yrs)
Role : Head - Customer Relationship Management
Industry Type : Real Estate
Functional Area: CRM
Employment Type : Full Time, Permanent
Job description :
Role Objective :
Roles and Responsibilities :
- Develop and implement strategies that grow the customer base and drive sale & traffic, leveraging CRM.
- Resolving customer queries via emails, calls & Letters within TAT. Create SOPs for processes (like for Agreement to sale, execution of loan documents).
- Responsible for execution & maintaining of all documents after booking till possession/registration.
- Lead and manage the development of annual and seasonal plans that support the successful achievement of program and business goals.
- Create and manage the customer contact strategy, executing timely and accurate deliveries of marketing strategies to achieve business goals.
- Establish and implement best practices for database management, measurement, evaluation, data capture, maintenance, and customer/prospect list selection; tracks and communicates program results.
- Manages interactions with cross-channel partners related to CRM, Sales
Desired Candidate Profile :
- The desired candidate should have 15 to 20 years of relevant experience, preferably in the real estate industry.
Behavioral Skills Requirement :
- Extrovert, relationship building and networking skills, ability to influence, communication proficiency.
Key Interactions :
- Partnering with Sales Teams
- Alliance with key stakeholders and key personnel for smooth functioning
- Direct contact with the Company's sales force
- Providing necessary documentation, Compliance, reports to the management and leadership team
Education :
UG : Graduate in any discipline
PG : MBA/ PGDM in Marketing
Gender : Female
Locations : KPHB
No. of Positions : 1
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