Designation : Head- CRM (Customer Relationship Management)

Work Location : Andheri East

Working Hours : 9.30 am to 6 pm (Monday to Saturday)

Pick and Drop Facility : Pick up from Bhandup Station and Drop at Andheri Station

Weekly Off : Alternate Saturday's Off and Sunday Off

Experience : 10 Yrs+

Budget : Upto 15.00 Lacs p.a.

Job Role : We are seeking a position based in Mumbai to manage the Internal CRM & Operational activities for our existing and prospective customers.

Key Responsibilities :

- Responsible for managing the CRM team

- Key account management and providing highest possible level of service to the customer.

- Implementing, Maintaining, monitoring systems in Pre & Post Sales

- Continuous improvement for processes and tracking efficient management across the team.

- Aligning with the company's long-term vision and developing a growth strategy

- To ensure smooth flow of orders.

- Leading the business meetings with existing clients and propose new clientele.

- Using knowledge of existing processes, and the existing business identifying improvement areas and increasing efficiency of the team

Quantitative Analysis ; should be good with numbers and be able to make sense to come up with business insights.

- Liaising with employees at all levels and functions to provide the required support to the customer.

- Training and development of the team from CRM and managerial points of view for the long term

- Custodian and Overlooking the Backend Sales processes:

- Order processing, invoicing, manage contracts, billing and collections.

- Collaborate with all relevant units (production, diamond departments, accounts) for streamlining and monitoring the management of all service orders.

- Understand client needs, develop and deliver products to address customer requirements, seek feedback from clients on services provided, constantly monitor and review quality benchmarks / norms to ensure highest level of customer satisfaction

Qualifications:

- Deep understanding of customer orientation and ability to meet and exceed customer expectations.

- Good exposure and understanding of the Jewellery industry is a must.

- Manufacturing, design, or development knowledge is a plus to understand customer needs and propose creative solutions

Key attitude traits:

- Flexible, proactive, enthusiastic, and committed

- Team Management

- Very strong communication skills

- Attention to detail.

- Efficient Problem-solving ability.

- Quantitative and analytical ability

- Implementing newer ways that lead to increased efficiency and optimum use of available resources.

- Excellent presentation and customer relationship skills