Talent Advisory Partner at Catalyst Solutions
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Head - Customer Relationship - Financial Services/Education (10-13 yrs)
- Undergraduate degree, preferably with a marketing or finance concentration.
- We need an experienced leader and an industry expert (or getting there), bringing in-depth knowledge of CRM - Service, especially in (but not limited to) Financial Services or Education.
- Should have at least 10+ years (15+ for Senior Manager) of Industry experience with at least 4-5 years of experience in developing / managing / heading CRM - Service Applications
- Have a strong drive to succeed, demonstrate integrity, and top-tier thought leader
- Managing SLAs in fast-paced dynamic environment should be easy for you
- You are a very collaborative and driven person with the ability to - make things happen . At the same time, you are a deeply technical person, willing to get your hands dirty in the minutiae if the need arises.
- A start-up experience with global customer base would be an important add-on
- Extensive experience in process improvement through automation and tech-enabled tool
- A self-driven, thought leader, technically focused, with excellent record of accomplishment of implementing transformation programs
- Excellent written and oral communication skills - strong analytical skills
- Empathetic and passionate about your products and customers/end-users
- An effective communicator who is organized, articulate, confident, and polished in front of customers and decision makers
- Bachelor's degree from a reputed Institution. Masters preferred