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25/06 Daphne
HR at HDFC Life

Views:563 Applications:137 Rec. Actions:Recruiter Actions:24

HDFC Life Insurance - Associate Manager - Customer Connect (2-6 yrs)

Mumbai Job Code: 121960

Job description

- Responsible for resolving customer queries and service requests received through email and call center

- Coordinate with internal teams to ensure the requests are closed in a timely manner

- Deliver best in class customer experience in the service interactions leading to improved VOC

- Identify gaps in existing processes and work with various project teams to drive improvements

- Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets

- Monitor & maintain quality of the transactions and interactions

- Candidate Requirement: Any Graduate with minimum 2 + yrs of experience with knowledge of Insurance domain and customer servicing background

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