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21/12 Sameer Quraishi
Talent Acquisition Partner at HDFC Bank

Views:705 Applications:53 Rec. Actions:Recruiter Actions:0

HDFC Bank - Relationship Manager - Current Account (4-9 yrs)

Mumbai Job Code: 140069

Only banking experience candidates will be considered.

Job Responsibilities(JR) : Actionable

Customer Engagement

- Customer engagement / personal visits at pre-defined frequency

Customer Service - Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behaviour

Enhance Relationship Value Enhancement

- Help customer with appropriate products to fulfil family and business banking needs, including those of Group Firms, and thereby maximize relationship value

Product Penetration - Understand customers business profile / requirements and fulfil needs via products/services such as Trade Finance / Forex, Cash Management Services, POS Machines / Payment gateway solutions, doorstep banking, Loans, Life / General Insurance etc.

Migration to Digital Platform

- Migration of transactions to Digital Banking Channels i.e. Net Banking/ E-Net, Mobile Banking, Phone Banking, Insta-Alerts, Email Statements etc as per customer profile / needs / preference

Central Initiatives - Maintaining portfolio health i.e. Account activation & balance maintenance

- Ensure action on central triggers / customer service initiatives

Educational Qualifications (examples listed below) Key Skills(examples listed below)

- Graduation

- Post-Graduation

- Sales and Influencing Skills

- Banking Product & Process Knowledge

- Planning and Organizing Skills

- Communication

- Knowledge of Competition & Current trends in financial Industry.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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