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08/09 Ritika
Human Resource Manager at Harvesting India Pvt Ltd

Views:32 Applications:18 Rec. Actions:Recruiter Actions:18

Harvesting India - Senior Representative - Customer Care (1-5 yrs)

Chandigarh Job Code: 175832

- Help existing and potential customers with their queries about our product and services.

- Collaborate with various departments to ensure customer(s) get timely and accurate resolution of their issues.

- Update all customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

- Follow up to ensure that appropriate actions were taken on customers- requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

- Answer calls/text/emails professionally to provide information about products and services, or obtain details of complaints

Generic & Specific Skillset:

- Good command over English and Hindi Language

- Knowledge in MS Office

Qualifications: Graduates

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