08/04 Rupali
Employee at Hardskills

Views:182 Applications:38 Rec. Actions:Recruiter Actions:35

Hardskills - Executive - Customer Management Operations (3-4 yrs)

Pune Job Code: 70003

We are looking for talented and self-motivated operations executives from a consulting/BPO background to join our Pune team to help support customer management operations. Our customers, the world's top brands, expect a high level of professionalism and excellence. We are looking for professionals who are detail-oriented, have strong communication skills and can demonstrate strong initiative. You will need to have excellent planning skills and be able to work methodically and with focus.

It is a full-time role for a Singapore entity, and work hours are a regular daytime schedule.

Job Description

You are/have:

- 3-4 years of work experience with international companies

- Disciplined, high work ethic

- Process driven with strong ability to execute workflows with high degree of attention to detail

- Strong numerical and analytical skills

- Proven ability to recognise trends and escalate issues internally before they impact clients

Responsibilities include :

1. Thorough understanding of the Hard skills product, platform and market segment

2. Be responsible for cohort groups assigned to you from start to finish

3. Deliver a cohort completion rate that meets/exceeds the high success rates we have

4. Manage all communication for assigned cohorts

5. Help refine processes to efficiently manage workflows

6. Effective and error free execution of day-to-day operations

7. Provide support for other operational - activities related to client - management

8. Report compilation

Must Haves :

- 3-4 years- work experience

- Graduate degree (successful completion of an online learning course is a plus)

- Fluent English communicator - written & verbal

- High proficiency in modern software tools & programs: full Microsoft suite, Salesforce, etc

We offer :

1. Fixed daytime workhours and competitive compensation

2. A stimulating work environment and a really big mission

3. Exposure to working with Fortune 500 companies

4. Team culture that values diverse backgrounds & individual accountability.

Candidates who are willing to relocate to Pune or who are in Pune.

Salary Offered : 5-6 LPA

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