08/04 Rupali
Employee at Hardskills

Views:135 Applications:30 Rec. Actions:Recruiter Actions:30

Hardskills - Executive - Customer Management Operations (3-4 yrs)

Pune Job Code: 70003

We are looking for talented and self-motivated operations executives from a consulting/BPO background to join our Pune team to help support customer management operations. Our customers, the world's top brands, expect a high level of professionalism and excellence. We are looking for professionals who are detail-oriented, have strong communication skills and can demonstrate strong initiative. You will need to have excellent planning skills and be able to work methodically and with focus.


It is a full-time role for a Singapore entity, and work hours are a regular daytime schedule.


Job Description


You are/have:


- 3-4 years of work experience with international companies


- Disciplined, high work ethic


- Process driven with strong ability to execute workflows with high degree of attention to detail


- Strong numerical and analytical skills


- Proven ability to recognise trends and escalate issues internally before they impact clients


Responsibilities include :


1. Thorough understanding of the Hard skills product, platform and market segment


2. Be responsible for cohort groups assigned to you from start to finish


3. Deliver a cohort completion rate that meets/exceeds the high success rates we have


4. Manage all communication for assigned cohorts


5. Help refine processes to efficiently manage workflows


6. Effective and error free execution of day-to-day operations


7. Provide support for other operational - activities related to client - management


8. Report compilation


Must Haves :


- 3-4 years- work experience


- Graduate degree (successful completion of an online learning course is a plus)


- Fluent English communicator - written & verbal


- High proficiency in modern software tools & programs: full Microsoft suite, Salesforce, etc


We offer :


1. Fixed daytime workhours and competitive compensation


2. A stimulating work environment and a really big mission


3. Exposure to working with Fortune 500 companies


4. Team culture that values diverse backgrounds & individual accountability.


Candidates who are willing to relocate to Pune or who are in Pune.


Salary Offered : 5-6 LPA

Add a note
Something suspicious? Report this job posting.