HAPPY LOANS

Happy, a brand of ArthImpact Finserve Pvt. Ltd., is the fastest growing digital lender for micro-entrepreneurs. Happy Loans offers small & short-term loans to people who have no access to credit from banks & traditional NBFCs. Happy makes a beautiful customer experience with its proprietary AI tool & 100% paperless process. Recognized as "Best AI of the year 2018" & "Most Innvative startup of the year 2018" by ET Now & Times Now. Led by the serial entrepreneurs in the digital payment & finance industry, Manish Khera & Gautam Ivatury, the vision of the company is to facilitate credit facility for a class that is not addressed by the traditional banking ecosystem in India.

Website

www.happyness.net

Designation- Customer Life cycle Manager

Essential Skills Sets :

- Someone who would want to treat the customer, the way he wants to be treated.

- Out of the box thinker, is ready with solutions.

- Great team player and co-ordinate well with other teams for faster resolution to customer issues and concerns.

- Great communicator with a positive attitude.

- Loves talking to customers on phone, communicating them on emails and other modern age channels of communication.

- Knowledge of Excel and presentation skills is a must.

- We would welcome people from Hospitality background and people with experience in organization who created benchmarks and been innovative in servicing customers.

- People who are ready to bring smile on the face of our customer and making their experience with us Super!! Happy!

KRA's : 

- Managing Customer Accounts for faster and effective customer resolution.

- Ensuring Service Delight.

- Recommend potential products or services to management by collecting customer information and analyzing customer needs

- Prepare product or service reports by collecting and analyzing customer information

- Contribute to team effort by accomplishing related results as needed

- Build sustainable relationships of trust through open and interactive communication

- Keep records of customer interactions, process customer accounts and file documents

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