Key Responsibilities :

- Design HEG consumer loyalty program to keep customers inside the HEG system with value-added benefits and to increase the loyalty members base.

- Develops, owns and manages customer journey mapping to help understand customers experience through their lens.

- Plan the product roadmap and Develop annual forecast for product growth and user base.

- Responsible for understanding what activities increase customer retention and aligning that with internal company priorities in ways that benefit our customers

- Continually evolves and optimizes content and materials to improve customer perception of value to drive advocacy and referrals

- Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and technical ideas to a wide variety of people and groups at any level.

- Highly self-motivated, including the ability to work independently and partner effectively with cross-functional teams to achieve desired business results

Experience and Skill :

- 3-5+ years of relevant experience and consumer-based online experience, preferably travel industry

- Ability to multi-task, managing multiple projects, people, and initiatives while maintaining high attention to detail- Design HEG consumer loyalty program to keep customers inside the HEG system with value-added benefits and to increase the loyalty members base.

- Develops, owns and manages customer journey mapping to help understand customers experience through their lens.

- Plan the product roadmap and Develop annual forecast for product growth and user base.

- Responsible for understanding what activities increase customer retention and aligning that with internal company priorities in ways that benefit our customers

- Continually evolves and optimizes content and materials to improve customer perception of value to drive advocacy and referrals

- Excellent verbal and written communication and presentation skills, plus the ability to clearly articulate and express complex and technical ideas to a wide variety of people and groups at any level.

- Highly self-motivated, including the ability to work independently and partner effectively with cross-functional teams to achieve desired business results

Experience and Skill :

- 3-5+ years of relevant experience and consumer-based online experience, preferably travel industry

- Ability to multi-task, managing multiple projects, people, and initiatives while maintaining high attention to detail

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