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11/01 HR Recruiter - Happa Foods
Business head at Nascens Enterprises Private Limited

Views:107 Applications:30 Rec. Actions:Recruiter Actions:19

Happa Foods - Management Trainee - Client Engagement - eCommerce (0-5 yrs)

Mumbai Job Code: 105919

Happa foods is India's first organic baby food company to have developed 100 % organic fruit and veggies based products without any additive, preservative salt and sugar. In a short span of 2 years, we have been awarded, Retail Start-up of the year, 2018 by RAI, "Food Start-up of the Year-2019 by FICCI and are a part of Amazon India Launch Pad Program.

Responsibilities:

Strategic responsibilities:

1. Build rapport with customers to increase renewals, referrals, and cross-sell and upsell opportunities.

2. Lead and manage customer engagement and communication programs, such as in-person/virtual events.

3. Connecting with customers to ensure continued education and success throughout the relationship lifecycle.

4. Identifying key customers that can act as a marketing channel through case studies, speaking opportunities, etc.

5. Help marketing and sales meet business objectives through customer advocacy initiatives.

Tactical responsibilities:

1. Compose and send customer emails

2. Manage and maintain engagement and advocacy programs; continually recruit new customer advocates.

3. Manage a library of up-to-date customer success stories.

4. Manage annual/biannual/quarterly customer satisfaction surveys to drive change throughout the organization.

5. Develop a customer lifecycle campaign program and work with marketing operations to implement.

6. Create special marketing content for account management/customer success to help at-risk customers with training.

7. Target happy customers for upsell, cross-sell, and advocacy opportunities.

8. Provide product feedback given by advocates to the Product Management team.

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