Hansa Direct - Relationship Manager - Customer Service (2-10 yrs)
- Manage The Incoming Calls
- Identify And Assess Customers' Needs
- To Achieve Satisfaction
- Build Sustainable Relationships And Trust With Customer Accounts Through Open And Interactive Communication Provide Accurate, Valid And Complete Information
- By Using The Right Methods/Tools Analyzing Customer Needs And Recommending Products Based On Those Needs.
- Meet Personal/Customer Service Team Sales Targets And Call Handling Quotas Handle Customer Complaints, Provide Appropriate Solutions And Alternatives Within The Time Limits
- Follow Up To Ensure Resolution Keep Records Of Customer Interactions, Process Customer Accounts And File Documents
- Follow Communication Procedures, Guidelines And Policies
- Take The Extra Mile To Engage Customers
Required Skills :
- Good Typing Speed.
- Excellent Communication Skill.
- Basic Computer Skills Discipline, Positive Attitude & Punctuality
